James Malinchak's Make Sure You Ask For Feedback

Feedback can be quite a scary thing when you may not want to hear the answer. However, you can never hope to do better if you don't know what the problems are in the company. In fact, you may fix what you think is broken only to the detriment to customers who were previously pleased with whatever you 'thought' should be changed. Even worse, you don't fix the 'real' problem because you made an assumption of the problem without asking for feedback from staff and customers. Honestly, I would rather

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